Refund policy

Return and Refund Policy

Last Updated: October 3, 2026

At Mossavalle, we are committed to providing our customers with a reliable shopping experience. This Return and Refund Policy explains our procedures regarding returns, exchanges, refunds, cancellations, and damaged or incorrect products.

1. Return Eligibility

We accept eligible returns requested within 30 days of receiving an order.

To qualify for a return, products must be unused, undamaged, and in their original condition. Items should include their original packaging, labels, accessories, and any documentation supplied with the purchase.

Proof of purchase or an order confirmation may be required.

2. Requesting a Return

To initiate a return, contact our customer support team at:

Email: contact@snjolt.online

Please provide your order number, the product you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions where applicable.

Do not send products to our business address without first receiving return instructions.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs when available.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

4. Non-Returnable Products

Certain products may be excluded from voluntary returns, including:

Personalized or custom-made products.
Gift cards.
Used or significantly altered merchandise.
Certain hygiene-sensitive products after opening.
Products identified as final sale, where permitted by law.

These exclusions do not affect any non-waivable consumer rights.

5. Exchanges

Customers requesting an exchange should contact our customer support team.

Exchanges depend on product availability and the condition of the original item.

If an exchange is unavailable, we may offer another suitable resolution.

6. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

The time required for funds to appear in your account depends on your bank or payment provider.

7. Return Shipping Costs

Customers are generally responsible for return shipping expenses associated with voluntary returns.

If a return results from an incorrect, damaged, or defective product, we will provide an appropriate remedy consistent with applicable law.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by law.

8. Order Cancellations

If you need to cancel or modify an order, please contact us immediately.

We will make reasonable efforts to accommodate your request. However, cancellations and modifications cannot be guaranteed after an order has entered processing or shipment.